Shipping policy

Shipping Policy

📦 Order Processing Times

Orders are processed within 1–3 business days after purchase, excluding weekends and holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Please note:

  • Processing time is separate from shipping time

  • Orders may ship in multiple packages if items are fulfilled from different locations

🚚 Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and the shipping method selected.

We currently offer:

  • Standard Shipping

  • Expedited Shipping

Delivery times shown at checkout are estimates and begin after processing is complete.

📍 Dropship Items

Some items in our store are fulfilled through trusted third-party suppliers.

For these items:

  • Processing and delivery times may vary

  • Items may ship separately from other products in your order

  • Expedited shipping may not be available

  • Tracking will be provided once the item ships

Any item fulfilled by a third party will still receive tracking information once available.

📦 Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to appear after the label is created.

⏳ Shipping Delays

Daphne & Company is not responsible for shipping delays caused by:

  • Carrier delays (USPS, UPS, FedEx, etc.)

  • Weather conditions

  • Peak shipping periods or holidays

  • Customs or transit disruptions

  • Incorrect or incomplete shipping addresses provided by the customer

🏠 Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout.

If an order is returned to us due to an incorrect or incomplete address:

  • The customer is responsible for reshipping fees

  • Original shipping fees are non-refundable

📦 Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Daphne & Company is not responsible for lost or stolen packages.

If your package is missing:

  1. Contact the shipping carrier directly

  2. Notify us at info@dandcstore.com, and we will do our best to assist

We strongly recommend using a secure delivery location.

🏬 Local In-Store Pickup

Local Pickup is available for select items.

If you choose Local Pickup:

  • You will receive an email when your order is ready

  • Orders must be picked up during regular business hours

📍 Daphne & Company
1925 East Market Street
Harrisonburg, VA 22801
(Old Navy entrance – Valley Mall)

Store Hours:
Tues–Sat: 11:00 AM – 7:00 PM
Sun: 12:30 PM – 5:30 PM
Closed Mondays

Please bring your order confirmation email and a valid ID when picking up your order.

📩 Questions

If you have any questions about shipping or pickup, please contact us at:
info@dandcstore.com